Dual SIM - Creating a New Number After a Replacement

We know things happen — sometimes your Dual SIM number stops working, something breaks, or it gets deleted by mistake. If that's the case, our Support team can help by issuing a replacement number so you can get back up and running.

Before you reach out

Please keep the following in mind:

• Do not delete your Dual SIM number from your device. Once a Dual SIM number is deleted, it cannot be recovered.
• We do not offer replacements based on preference. This includes not liking the area code or the specific number you were assigned.
• Replacements are only provided when something is genuinely wrong — for example, the number isn't working, there's a technical issue, or it was deleted by accident.

How to request a replacement

If you meet the criteria above, please contact our Support team using the in-app Help button or the top right of this page and let us know what happened. Once we've reviewed your account and issued a replacement on our end, you'll be ready to set up your new number on your device.

Setting up your new Dual SIM number

Once Support confirms that your replacement has been issued, follow these steps in the app:

1. Open the Burner app on your iPhone.
2. Tap Activate SIM.
3. Follow the on-screen prompts to set up your new Dual SIM number.

Once you've completed the flow, your new number will be active and ready to use for calls and texts. 🎉

Please note: Our team reviews SIM details before issuing any replacement to make sure numbers aren't being deleted without a valid reason. If we find that a number was removed without a legitimate cause, we won't be able to approve a new number for that account.

If you run into any trouble during activation, check out our Activating your Dual SIM Number article or reach back out to Support — we're happy to help.