# Outbound Calls Routing to Another App

## **Why is this happening?**

When you make an outbound call through Burner, the call normally forwards through your device's default phone dialer (your main cell phone number). If you have a third-party calling app installed — such as Skype, Google Voice, or WhatsApp — and it's set as your default dialer, your device may route the call there instead of through your carrier. This causes the call to fail or behave unexpectedly.

## **How to fix it:**

You have two options to resolve this:

**Option 1: Change your default calling app or temporarily remove the other app**

1. Go to your device settings and set your native phone app as the default dialer, or temporarily delete the third-party calling app (WhatsApp, Skype, etc.)
2. Open Burner and try making an outbound call
3. Once confirmed working, you can reinstall the third-party app

**Option 2: Enable In-App Calling (VoIP)**

Turn on In-App Calling in Burner. This keeps calls entirely within the Burner app and doesn't route through your device's default dialer or your main cell number at all — which also avoids conflicts with other apps. 👉 [Learn how to enable In-App Calling here](https://support.burnerapp.com/article/306-in-app-calking-voip)