# Lost Your Device? Here’s How to Access Your Burner Account

If you’ve lost your phone or switched to a new device, you can still access your Burner account by signing back in on your new device.

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### **How to Sign Back In**

Download the Burner app on your new device and sign in using the **same method you originally used to create your account**.

You may have originally signed up using:

- Your **cell phone number**
- **Sign in with Apple**
- **Sign in with Google**

👉 It’s important to use the **same login method** to access your existing account and Burner numbers.

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### **Signed Up Through the Website?**

If you originally created your account through the Burner website, you’ll need to log in using your **cell phone number**.

Logging in another way (such as with an email) may create a new, empty account.

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### **Changed Your Cell Phone Number?**

If your Burner account was originally created using your cell phone number and that number has since changed, you may need an **account transfer** in order to regain access.

Our support team can help transfer your Burner account from your old cell number to your new one after verifying account ownership.

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### **Important Notes**

- Your Burner numbers, messages, and credits are stored in the cloud and will reappear once you sign back into the correct account
- If you no longer have access to your old cell number, our support team may still be able to help verify ownership and recover access

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### **Still Having Trouble?**

If you’re unable to access your account, please contact support and include:

- The cell phone number associated with your Burner account
- Any login methods you may have used (Apple, Google, phone number)
- A screenshot of any error message, if applicable

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### **Need More Help?**

Our support team will be happy to help you get back into your account.

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Still need help? [Contact Support](https://support.burnerapp.com/article/388-lost-your-device-here-s-how-to-access-your-burner-account#) [Contact Support](https://support.burnerapp.com/article/388-lost-your-device-here-s-how-to-access-your-burner-account#)

Last updated on June 2, 2026

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