Lost Your Device? Here’s How to Access Your Burner Account

If you’ve lost your phone or switched to a new device, you can still access your Burner account by signing back in on your new device.

How to Sign Back In

Download the Burner app on your new device and sign in using the same method you originally used to create your account.

You may have originally signed up using:

• Your cell phone number
• Sign in with Apple
• Sign in with Google

👉 It’s important to use the same login method to access your existing account and Burner numbers.

Signed Up Through the Website?

If you originally created your account through the Burner website, you’ll need to log in using your cell phone number.

Logging in another way (such as with an email) may create a new, empty account.

Changed Your Cell Phone Number?

If your Burner account was originally created using your cell phone number and that number has since changed, you may need an account transfer in order to regain access.

Our support team can help transfer your Burner account from your old cell number to your new one after verifying account ownership.

Important Notes

• Your Burner numbers, messages, and credits are stored in the cloud and will reappear once you sign back into the correct account
• If you no longer have access to your old cell number, our support team may still be able to help verify ownership and recover access

Still Having Trouble?

If you’re unable to access your account, please contact support and include:

• The cell phone number associated with your Burner account
• Any login methods you may have used (Apple, Google, phone number)
• A screenshot of any error message, if applicable

Need More Help?

Our support team will be happy to help you get back into your account.

Can't find the information you're looking for in our Help Center? Take less than 1 minute to fill out this form and let us know what's missing! Once submitted, we'll make sure to get it updated in under 24 hours!

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Last updated on June 2, 2026

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