# Can't find how to contact support?

If you’re having trouble reaching Burner Support or are not seeing a response, there are a few common reasons this may happen.

**How to Contact Support**

The best way to contact Burner Support is through the app directly:

1. Open the app and tap **More**.
2. Tap **Help**.
3. Ask the chatbot your question, and if it can't help, tap **I Still Need Help**.
4. Click on **Email Support**.

Support is currently handled through email and support tickets. We do not currently offer phone or live chat support.

**Can't get into the app?**

If you can't get into the app for help, try reaching out using these steps:

1. Go here: [support.burnerapp.com](https://support.burnerapp.com/)
2. Tap **Contact** at the top right.
3. If that doesn't work, tap the **Bubble chat icon** at the bottom right.
4. Ask the chatbot your question, and if it can't help, tap **I Still Need Help**.
5. Click on **Email Support**.

**Don't see our replies? Check your Spam or Junk Folder**

Support replies may sometimes be filtered into:

- Spam
- Junk
- Promotions
- Updates folders

If you do not see a response, search your inbox for the keyword 'Burner'.

**Avoid Submitting Multiple Tickets**

Submitting multiple tickets for the same issue can sometimes delay responses. For faster assistance, reply to your existing support thread instead of creating additional requests.

**Include Your Account Information**

When contacting Support, it’s helpful to include:

- The email address used to create the account
- The main phone number associated with the account
- Your Burner number (if applicable)
- Any screenshots of your issue

Providing this information will help us locate your account and assist you more quickly.

**Response Times**

Our team generally replies in under 10 hours, however, response times may occasionally be delayed during periods of high support volume, but our team will respond as soon as possible.