I Can't Log in to my Account

Common Sign-In Issues & Fixes

1. “I don’t see my Burner number” / App is asking me to buy a new number

What it means:
You’re likely logged into a different account than the one your Burner number is tied to.

What to do:

• Log out of the app
• Try signing in with a different method (cell number, Apple, or Google)
• Avoid creating a new account during this process

2. Signed up on the website, but logging in with email

What it means:
If you signed up through the web, your account is tied to your cell phone number, not an email login.

What to do:

• Log in using your cell phone number
• Do not attempt to sign in using email, as this may create a new account

3. Not receiving a verification code

What it means:
Your device may be blocking the code, or there may be a temporary delivery issue.

What to do:

• Check your blocked messages/contacts for: +1 (833) 772-0138
• Make sure your device can receive SMS messages
• Try again after a few minutes

4. Error when signing in with Google or Apple

What it means:
There may be a permissions issue or you may be using the wrong account.

What to do:

• Make sure you’re signed into the correct Google or Apple account
• Check that permissions are enabled on your device
• Try signing in again after closing and reopening the app

5. Account appears empty after signing in

What it means:
You’ve likely created or logged into a new account instead of your existing one.

What to do:

• Log out
• Try all possible login methods you may have used previously
• Do not purchase a new number until you locate your original account

6. Account was deleted

What it means:
If an account was deleted, it cannot be recovered.

Important:

• Deleting your account does not cancel subscriptions
• Subscriptions must be cancelled separately through Apple or Google

Still Can’t Sign In?

If you’re still having trouble, please contact support and include:

• The cell phone number you may have used
• Any login methods you’ve tried (Apple, Google, phone number)
• A screenshot of any error message, if applicable

Need More Help?

Our support team is happy to help you locate your account and get you signed in.