# Fraudulent or Unrecognized Charges

If you’re seeing a charge you don’t recognize, we understand how concerning that can be. This guide will help you determine where the charge came from and what steps to take next.

**Step 1: Check for Another Account**

In many cases, the charges are linked to a different account. Before taking further action, please check:

- Whether you have multiple email addresses
- If a family member or someone else may have used your payment method
- Any alternate Burner accounts you may have created

**Step 2: Identify Where the Charge Came From**

Burner subscriptions can be billed through different platforms:

- Apple (App Store)
- Google Play Store
- Web (direct payment via Burner)

_To confirm:_

- Check your email for a receipt
- Review your bank statement for billing details

**Step 3: If the Charge Is Unauthorized**

If you’ve confirmed the charge is not associated with any of your accounts:

- Contact your bank or card provider immediately
- Report the charge as unauthorized
- Request a review or dispute

Your bank is best equipped to investigate and take steps to secure your account.

**Need Help From Us?**

If you’d like us to take a closer look, please reach out and include:

- The main cell phone number or email address(es) you may have used
- A screenshot of the charge (with sensitive info hidden)
- The date and amount of the charge

We’ll do our best to help identify the source.