# Switching to pay via Web App vs Apple or Google Play

If you’re currently subscribed through **Apple (App Store)** or **Google Play** and would like to switch to paying directly through Burner on our **web app**, there are a few steps required.

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### **Why This Is Needed**

Subscriptions purchased through Apple or Google are managed by those platforms, so they must be **cancelled there first** before switching to web-based billing.

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### **How to Switch**

1. **Cancel your current subscription**  
   - Cancel through the **App Store** or **Google Play**, depending on how you subscribed  
2. **Wait for confirmation**  
   - Make sure your subscription is fully cancelled (you’ll still have access until the end of your billing period)  
3. **Contact Support**  
   - Let us know once your subscription has been cancelled  
   - Our team will make the necessary adjustments to your account  
4. **Purchase through the Web App**  
   - Once your account is updated, you’ll be able to subscribe directly through our website

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### **Available Plans on the Web App**

Please note that plan options differ slightly when purchasing through the web app:

- **1-line and 3-line subscriptions** are available for **monthly or yearly**
- Both **Standard and Premium** plans are offered
- **10-line subscriptions are not available** through the web app at this time

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### **Important Notes**

- Do **not** purchase a new subscription until your current one is cancelled and your account has been updated
- Your Burner numbers and account data will remain intact during the transition

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[Contact Support](https://support.burnerapp.com/article/371-switching-to-pay-via-web-app-vs-apple-or-google-play#)  
[Contact Support](https://support.burnerapp.com/article/371-switching-to-pay-via-web-app-vs-apple-or-google-play#)

Last updated on April 14, 2026

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