# Can't make outbound call

## Can’t Make Outgoing Calls (Partial Error Message)

If you’re unable to make outgoing calls and see a **partial or incomplete error message**, there are a few steps you can try to resolve the issue.

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### Step 1: Refresh the App

Start by **deleting and reinstalling the Burner app**. This helps clear temporary issues and ensures your app is up to date.

Your account information, conversations, and credits are securely stored in the cloud and will not be lost.

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### Step 2: Check Your Connection

Make sure you have a **stable cellular or Wi-Fi connection**, as poor connectivity can interrupt call setup.

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### Step 3: Try Again

After reinstalling the app, try placing the call again to see if the issue persists.

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### Step 4: Still Not Working?

If the issue continues, please reach out to support and include:

- A **screenshot of any error message** you’re seeing  
- A brief description of what happens when you try to place the call

_(for example: do you hear an error message, a recording, a dial tone, or does the call fail without connecting?)_

The more detail you can provide, the better we’ll be able to investigate.

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### Need More Help?

Our support team will be happy to take a closer look once we have those details.

Last updated on April 3, 2026