# Not Receiving Verification Code to Login

If you’re not receiving your login verification code, it may be due to a blocked number on your device.

---

### **Step 1: Check Blocked Numbers**

Please check your device’s **blocked contacts or messages** and make sure the number below is not blocked:

**+1 (833) 772-0138**

This is the number Burner uses to send verification codes.

---

### **Step 2: Still Not Receiving the Code?**

If the number isn’t blocked and you’re still not receiving the code, we can manually send one while we investigate further.

To do that, we’ll need to **verify account ownership**. Please provide **one of the following**:

- A screenshot of your **App Store email receipt** showing:
  - Order Number
  - Date/Time
  - Item(s) purchased
  - Price
    _(Tip: try searching your email for “Burner”)_

**OR**

- A screenshot of your **App Store purchase history** showing the subscription or renewal

**And**

- The **name of your Burner number** in the app

_(If you never changed it from “My New Burner,” you can reply with “N/A”)_

---

### **Need More Help?**

Once we have one of the items above, we’ll be able to verify your account and assist further.