# App asking me to purchase new Burner number

If the Burner app is prompting you to purchase a new number and you already have one, it’s usually because you’re **logged into a different account** than the one your existing Burner is tied to.

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### **Why This Happens**

Burner accounts are linked to your **login method**, not just your device. If you sign in using a different method, the app may not recognize your existing numbers.

For example, you may have originally signed up using:

- Your **cell phone number**
- **Sign in with Apple**
- **Sign in with Google**

If you log in using a different method, it can create a new, empty account - making it look like you need to purchase a new number.

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### **How to Fix It**

1. **Log out of the app**  
2. **Delete and reinstall the app** to refresh it  
3. Open Burner and sign back in using your **original login method**

> **Important:** Do not create a new account or purchase a new number during this process.

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### **What to Check**

- Try logging in with your **cell phone number**
- Try **Sign in with Apple**
- Try **Sign in with Google**
- Make sure you’re using the **same method you originally used**

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### **Still Not Seeing Your Number?**

If you’ve tried all login methods and still don’t see your Burner, please contact support and include:

- The **phone number or email** you may have used to sign up  
- Any **possible login methods** you tried (Apple, Google, phone number)

We’ll help locate your account.

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### **Need Help?**

If you’re unsure which login method you used, reach out to our support team - we’re happy to help you get back into the correct account.