# Text Messages Not Sending

## **Texts Not Working**

If you're having trouble sending or receiving text messages with your Burner number, there are a few quick steps you can try to resolve the issue.

### **Step 1: Refresh the App**

Start by deleting and reinstalling the Burner app. This can help resolve temporary issues or syncing problems.

Don’t worry - your account information, conversations, and credits are stored in the cloud and will not be lost.

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### **Step 2: Test Your Burner**

Once you’ve reinstalled the app:

- Try sending a text **from your Burner number to your own cell phone number**
- Then try replying back to your Burner

This helps confirm whether messages are successfully sending and receiving on both ends.

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### **Step 3: Still Not Working?**

If the issue continues, please gather the following details before reaching out to support:

- **Date and time** of the failed message(s)
- **Your time zone**
- **The Burner number used**
- **The recipient phone number**
- Whether the issue is with **sending, receiving, or both**

Providing this information helps our team investigate the issue more quickly and accurately.

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### **Need More Help?**

If you’re still experiencing issues after trying the steps above, please contact our support team and include the details listed above - we’ll be happy to take a closer look.

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If you're seeing any error messages, please send us a screenshot in-app using the **Help** button or using the chat icon at the bottom right of [this page](https://support.burnerapp.com/) so we can better assist you. Thanks!