Text Messages Not Sending

Texts Not Working

If you're having trouble sending or receiving text messages with your Burner number, there are a few quick steps you can try to resolve the issue.

Step 1: Refresh the App

Start by deleting and reinstalling the Burner app. This can help resolve temporary issues or syncing problems.

Don’t worry - your account information, conversations, and credits are stored in the cloud and will not be lost.

Step 2: Test Your Burner

Once you’ve reinstalled the app:

• Try sending a text from your Burner number to your own cell phone number
• Then try replying back to your Burner

This helps confirm whether messages are successfully sending and receiving on both ends.

Step 3: Still Not Working?

If the issue continues, please gather the following details before reaching out to support:

• Date and time of the failed message(s)
• Your time zone
• The Burner number used
• The recipient phone number
• Whether the issue is with sending, receiving, or both

Providing this information helps our team investigate the issue more quickly and accurately.

Need More Help?

If you’re still experiencing issues after trying the steps above, please contact our support team and include the details listed above - we’ll be happy to take a closer look.

If you're seeing any error messages, please send us a screenshot in-app using the Help button or using the chat icon at the bottom right of this page so we can better assist you. Thanks!