# Burner Premium - Video Messaging

If you are a Burner Premium user, you now have the ability to send and receive video messages! First, be sure you make the upgrade from your Standard Burner to the [Burner Premium](https://support.burnerapp.com/article/282-burner-premium-purchasing-a-subscription) upgrade. To send a video, simply follow the steps below:

## Selecting or Recording a Video

1. Open an existing message thread or start a new text.
2. Next, tap on the **\+ icon**.
3. Lastly, choose if you want to send your video as a Low/High Quality video!

## Video FAQ's

1. **_Why is the video quality so low?_**  
   Videos are sent via MMS and if the receiver is using an iPhone, the quality will be limited due to Apple limitations. If the user receiving a video is on Android or any other non-Apple device, the quality should be preserved.
2. **_My video said "Failed to Send", what can I do?_**  
   If your video fails to send, this means your video may have exceeded the file size/limit that we currently support and you may need to crop some time off your video or send it as a high quality link instead.
3. **_What's the maximum time I can record a video for with low quality?_**  
   The time limit depends on the actual size of the video. The size limit is currently 600kbps. If you need something larger, try sending it as a high quality link instead.
4. **_What's a high quality link?_**  
   When sending videos using a link, we use a hosting platforms to enable users to sending a larger high quality video as a link. When a recipient taps the link, the video will open on as a url/webpage. Where as, low quality is sent via MMS.

Got another issue or question? We would love to hear your feedback! Please reach out to us in-app using the **Help** button or using the chat icon at the bottom right of [this page](https://support.burnerapp.com/).