# Verified Numbers - Number Not Accepted

### Why is my Verified Number not receiving a verification code?

Although our numbers support thousands of websites, there are still a few that don’t accept these numbers. [Here](https://support.burnerapp.com/article/260-what-sites-do-verifed-numbers-work-for) is a complete list of sites that our numbers work for.

Unfortunately, we aren’t able to troubleshoot this but you can burn your current line in your settings and create a new line free of charge. That way you can test out one last number.

If the number still doesn't work and you’d like a refund, since your purchase was processed by Apple, we do not have the authority to reverse the payment for a refund. You can request one through the App Store itself and we will do nothing to stop or dispute the request. Hope this was helpful!

Here's how to contact Apple:

[https://support.apple.com/billing](https://support.apple.com/billing)

**Android Users:**

Please contact in-app using the **Help** button or using the chat icon at the bottom right of [this page](https://support.burnerapp.com/).

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Still need help?
[Contact Support](https://support.burnerapp.com/article/262-verified-numbers-number-not-accapted#) [Contact Support](https://support.burnerapp.com/article/262-verified-numbers-number-not-accapted#)

Last updated on April 7, 2026

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